THE SUPPORT PROCESS:

1) OPEN TICKET…. Identify, document and discuss the issue.

2) ESTIMATE…. We will provide an estimate of the hours/services involved.

3) APPROVAL…. You then decide exactly what work is to be done.

4) PAYMENT…. Once you have paid, work begins or is scheduled.

5) WORK…. We will provide support updates in the Ticket.

6) FOLLOW-UP…. A representative will contact you to see how things went.